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Our response to the coronavirus (COVID-19)
Stay up to date with the latest news about our response.
As your agency is tasked with responding to the current needs of U.S. citizens, please know that in this rapidly changing situation we are working to help support your mission. Our top concern is the health and safety of your employees and the health and safety of American citizens. Supporting your agency and its work remains a priority.
Here’s what you can expect from us.
Wireless Network Reliability
Connecting to our Network is more important than ever before. In response, we are increasing capacity and coverage on the Sprint Network and roaming access with T-Mobile to thousands of additional locations, including in rural areas. Our team is working tirelessly to ensure our Network remains reliable and keeps you connected — not only to Federal, State, and Local agencies , but also to U.S. citizens, allies, family, friends, community and news.
Wireline Network Reliability
Our wireline network continues to perform within all SLAs. We have ample capacity to absorb additional traffic. We are openly sharing our global backbone performance real-time at IP Network Performance. For the full update on our dedication to maintaining wireline services, see our Response to Covid-19.
Dedicated Account Support
We strongly encourage you to contact your dedicated Sprint Account Representative for account support — they are eager to help you. Some are working remotely themselves, so some transactions may take a bit longer to process. Just know we are here to provide you the best support possible.
As of 03/19, data allotments on our plans will be increased at no cost to you. Customers on Unlimited plans will receive an incremental 20 GB of Mobile Hot Spot data and customers on metered plans (including Business Share Plans) will receive unlimited data at no extra cost. Shared and pooled plan overage will be credited. Some plans and services with custom commercial terms may be excluded. Sprint 1 Million Project customers will get an additional 10 GB of data per month through 6/30/20.
Waived Late Fees
For the next 60 days, we will waive late fees and help customers who are unable to pay their bills to avoid service interruptions due to the economic impacts of the Coronavirus (COVID19).
Emergency Response Team (ERT)
Our ERT continues to monitor this situation. We are actively engaged with Government, Public Safety, Tribal, Healthcare, K-12, Universities, Non-Profit, and Critical Infrastructure organizations across the country, assessing needs and providing support where appropriate.
If you are experiencing technical issues and have Sprint Complete as part of your service, you may chat with a tech expert through the Sprint Complete app or visit Sprint Complete online.
Remote Work Enablement
With so many working remotely right now, we’re here to help and can share guidance on getting your people set up to work from home or wherever they need to be.
We can also offer solutions to help you and your team stay in close communication, connect remotely to your network, collaborate efficiently, share documents, and keep your devices and data secure.
Complimentary International Calling Rates
If you have an international long-distance calling plan, you will receive complimentary international calling rates from the U.S. to countries defined by the CDC as Level 3.
We will continue to update you and remain focused on the well-being of our customers, our employees and the communities we serve. For additional information, please visit sprint.com/covid-19. We wish you good health and safety during this challenging time.